# Sand Cloud > Sand Cloud knowledge base – help articles and documentation. ## Account - [HOW DO I CONTACT CUSTOMER SERVICE?](https://sandcloud.kustomer.help/en_us/how-do-i-contact-customer-service-H1qCkKRwj.md): Help is here Reach out by email chat or engage through social media Reach out by Email Scroll up to the Contact Us sec - [PASSWORD HELP](https://sandcloud.kustomer.help/en_us/password-help-Bk3seFAws.md): Navigate to the Sign In page and click the Forgot your password link Below the Sign In button Enter the email address associated with your account and your - [CAN I CHANGE THE EMAIL ADDRESS ON MY ACCOUNT?](https://sandcloud.kustomer.help/en_us/can-i-change-the-email-address-on-my-account-SJgxbtAvo.md): Unfortunately we cannot change the email address associated with your account If your email address changes please create a new account using your new ema - [HOW DO I UNSUBSCRIBE OR CHANGE MY EMAIL PREFERENCES?](https://sandcloud.kustomer.help/en_us/unsubcribe-marketing-emails-BkhUBUp0c.md): WE'RE SORRY TO SEE YOU GO! Here are the steps on how to unsubscribe from our marketing emails: 1. Scroll down to the bottom of your Sand Cloud email... - [SAND CLOUD'S PRIVACY POLICY AND CCPA COMPLIANCE](https://sandcloud.kustomer.help/en_us/sand-cloud-s-privacy-policy-and-ccpa-compliance-rywatRPi.md): Information related to Sand Cloudrsquos Privacy Policy and the California Consumer Privacy Act CCPA can be found on our Privacy Policy page ## Shipping Info - [HOW DO I TRACK MY ORDER?](https://sandcloud.kustomer.help/en_us/order-tracking-rJ3xgxObc.md): Once your order has been shipped, an email will be sent to the email that corresponds to your order with tracking details. You can also sign into your... - [HOLIDAY SHIPPING TIME FRAME](https://sandcloud.kustomer.help/en_us/holiday-shipping-times-Hk9QkqLeq.md): Holiday Shipping Cutoffs: Orders Placed after December 12th are not expected to arrive before Christmas. Due to the Peak Holiday Times, Processing Times... - [DOMESTIC SHIPPING TIME FRAME](https://sandcloud.kustomer.help/en_us/domestic-shipping-information-ByoT01_9.md): Domestic shipping time frame Orders take 24-48 business hours to process Shipping takes an average of 4-7 business days to deliver - [INTERNATIONAL SHIPPING](https://sandcloud.kustomer.help/en_us/international-shipping-rkQdPXF5.md): International shipping Order processing takes 24-48 hours. International shipping takes an average of 8-14 days to deliver once shipped. ... - [SHIPPING FEES](https://sandcloud.kustomer.help/en_us/shipping-fees-SymfJW2Ij.md): We offer free return shipping on items returned within 30 days Once your return or exchange has been authorized you will receive simple stepbystep instru - [LOST PACKAGES](https://sandcloud.kustomer.help/en_us/lost-stolen-packages-rykWImKW5.md): Sand Cloud is not responsible for any lost or stolen packages, but we are happy to look into these cases and provide options Lost Package: - I... ## Orders - [HOW DO I CHANGE OR CANCEL MY ORDER?](https://sandcloud.kustomer.help/en_us/change-cancel-order-SJfLbsCc.md): Our goal is to ship all orders as soon as possible. Orders are processed and shipped within 24-48 business hours. We encourage you to review your order(... - [HOW DO I RETURN or EXCHANGE SOMETHING?](https://sandcloud.kustomer.help/en_us/return-exchange-policy-ByE8mFW5.md): Return/ Exchange Instructions: To start a return or exchange, please use the following link: https://returns.sandcloud.com/#/ We a... - [Order Status](https://sandcloud.kustomer.help/en_us/order-status-Sy53w_FGa.md): Order Status To check the status of your order visit our Order Status Page and enter the order number and email address associated with the order or ## Returns and Exchanges - [HOW DO I RETURN or EXCHANGE SOMETHING?](https://sandcloud.kustomer.help/en_us/return-exchange-policy-ByE8mFW5.md): Return/ Exchange Instructions: To start a return or exchange, please use the following link: https://returns.sandcloud.com/#/ We a... ## Care Instructions - [HOW DO I TAKE CARE OF MY TOWEL?](https://sandcloud.kustomer.help/en_us/clothing-aftercare-r1OPn1_Wq.md): Machine wash on delicate or gentle, using cold water with like colors. Best practice is to hang to dry. Tumble dry low is also acceptable. Wash Tie Dye to... ## Product Info - [WRONG/ MISSING ITEM(S)](https://sandcloud.kustomer.help/en_us/wrong-missing-item-s-rJZpxz3A9.md): If there is an item missing from your order or an incorrect item that was not ordered. Please email us within 24-48 hours of delivery a photo of the items yo... - [DEFECTIVE / INCORRECT ITEMS](https://sandcloud.kustomer.help/en_us/damaged-item-s-H1LJKf2Aq.md): Please send us an email within 24-48 hours of delivery if you received a damaged item. The email should include the following information: SUBJECT: Dam... ## Wholesale Inquiries - [WHOLESALE/ CORPORATE GIFTING](https://sandcloud.kustomer.help/en_us/wholesale-B11mpJdWq.md): For any wholesale and corporate inquiries: Email wholesale@sandcloud.com ## Other - [WHY IS MY, DISCOUNT CODE, AMBASSADOR CODE, MY “SERVICE” CODE, OR MY POINTS NOT WORKING](https://sandcloud.kustomer.help/en_us/codes-and-points-BkxCik_Z9.md): Apply to become an ambassador HERE ! Once you become an ambassador please remember the following rules: - Do not add your code to any online pla... - [AMBASSADOR PROGRAM QUESTIONS](https://sandcloud.kustomer.help/en_us/ambassador-program-questions-Sksdb2Li.md): Questions about our Ambassador program Help is here Contact our support team